Rights

Everyone who uses Manning Valley Neighbourhood Services Inc. has the following rights:

• To have access to a polite, respectful community service, without any discrimination.
• To negotiate access to services should barriers to access exist.
• To know the name and profession of the staff member you see.
• To get clear information about your issue or problem in words you understand.
• To ask for the use of an interpreter service.
• To take responsibility for issues that affect you. MVNS will encourage you to do so.
• To take responsibility for issues that affect you. MVNS will encourage you to do so.
• To accept or reject advice, information or referrals.
• To have an advocate present to assist you in expressing your needs and wants regarding issues that affect you.
• To request a transfer to see another staff member.
• To give or withhold any information, including your name.
• To know when you are being attended to by a student or to refuse the involvement of a student in your issue.

Responsibilities

As a client of Manning Valley Neighbourhood Services Inc. (MVNS) you have the following responsibilities:

• To abide by the rules of MVNS when on the premises.
• To not be affected by illegal drugs or alcohol when on the premises.
• To treat staff with respect and courtesy.

MVNS has the right to limit your access to the service on the grounds of service availability, client safety and/or misuse of the equipment or services.

Feedback or Complaints

If you want to make a comment or complaint about the service you received at Manning Valley Neighbourhood Services Inc. you are encouraged to follow the procedure listed below. Your complaint will not affect your ccess to this or other community services and your comments will be kept confidential if you wish.

Step 1
You are encouraged to discuss the issue directly with the person or staff member with whom you have a difficulty. This can be in person, by telephone or in writing.

Step 2
Any complaint will be responded to with minimal delay. Staff members will advise the Management Committee of the nature and progress of any complaints.

Step 3
If discussing the issue directly does not resolve it, you can contact a member of the Management Committee. Details of how to contact the committee will be provided by staff.

Step 4
If the complaint is not resolved satisfactorily at the Management Committee level, members of the Management Committee will provide you with details about making a complaint to the Community Services Commission

Feedback/Complaint Form

Download Feedback/Complaint Form (MS Word, 59KB) 

Download Feedback/Complaint Form (PDF, 104KB)