Manning Valley Neighbourhood Services (MVNS) 
resourcing and empowering the Manning Valley community

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Information for Workers Assisting Migrants

Settlement Service Information for Service Providers

The New South Wales Settlement Partnership

The Migrant Settlement project aims to increase clients independence, knowledge, self reliance and ability to navigate and access mainstream services and promote self reliance to all eligible clients in the Mid North Coast regions, including Kempsey, Port Macquarie, Taree, Forster and Gloucester. This is achieved through support, referrals, information and advocacy and by supporting other services to do the same.

Manning Valley Neighbourhood Services is part of a consortium of 23 organisations, the NSW Settlement Partnership ( (NSP), helping recently-arrived migrants, refugees and humanitarian entrants settle into their new lives and become active and contributing members of the community.

NSP members support eligible clients, promoting their economic and personal wellbeing, independence and community connectedness. We also help them find pathways to learning English, other education opportunities and employment readiness.  By delivering services that help clients become fully functioning members of society, Manning Valley Neighbourhood Services promotes social cohesion and productive diversity.  The NSP is supported by the Department of Social Services under the Families and Communities Programme (Settlement Services). For more information please visit

What services does the Migrant Settlement Project provide?

  • Provision of casework, information and referral to address settlement needs for eligible clients
  • Delivery of group information sessions to multicultural residents
  • Promotion and provision of service to local and outreach areas
  • Community advocacy and developing and maintaining networks with agencies
  • Support for multicultural residents to feel a part of the community by promoting cultural awareness in the community and encouraging multicultural residents to participate, attend and contribute to local community events such as Harmony Day, Cultures in the Manning Festival, Refugee week, Multicultural Carers Day and other events.

For more information on services provided to new migrant and refugees go to the Settlement Services for new migrants and refugees.

What we offer service providers

The Migrant Settlement Project worker is available to provide support for government and non-government organisations to support multicultural clients by:

  • Working with services to support clients
  • Supporting services to provide culturally appropriate services
  • Information and support to provide interpreting services
  • Providing information and referral for specific migrant services such as migration agents and health services
  • Access point for general information regarding migrants and refugees
  • Opportunities for cultural awareness training for staff or community groups
  • Providing information on the cultural communities in your area

This services operates from Manning Valley Neighbourhood Services 24 hours per week from Wingham with outreach work on the mid north coast, including Kempsey, Port Macquarie, Gloucester, Taree and Forster areas.  To make an appointment or to talk to the Migrant Settlement worker phone 6553 5121 or 0497 832 079 or email

For further information on and the Settlement Services program and client eligibility please see Settlement Services Programme Overview information below.

Mid North Coast Multicultural Network

The Migrant Settlement worker facilitates and supports the Mid North Coast Multicultural Network.  The network is a forum for members of the multicultural community and service providers who work with migrants and refugees, or wish to make their services more accessible to migrants and refugees on the Mid North Coast.  The networks seeks to advocate for a range of issues including gaps and barriers to accessing services, improved and effective service delivery, inclusion of migrants and refugees so that they so they can contribute and participate in the social and economic life of the region.

The network meets every three months alternating between Taree and Port Macquarie.  If you are interested in attending or would like to be included in the mailing list contact the Migrant Settlement worker.  For meeting dates see the Interagency Calendar. If you are interested, you can also read the previous meeting minutes.

Settlement Services Programme Overview

The Settlement Services Programme (SSP) provides for the delivery of core settlement support for humanitarian entrants and other eligible migrants in their first five years of life in Australia.

Purpose: To assist humanitarian entrants and eligible migrants to become self-reliant and participate equitably in Australian society as soon as possible and thereby minimise their longer-term reliance on social services.

Activity Objective: To provide support for eligible clients to promote economic and personal wellbeing, independence and community connectedness. These services can also facilitate pathways to learning English, education and employment readiness.

For refugee and humanitarian entrants, grants for settlement services build upon the foundation services provided by Humanitarian Settlement Services, by delivering settlement services that assist eligible clients to become fully-functioning members of society.  As a consequence, the grants promote social cohesion and productive diversity within the Australian community.

NSP members deliver place-based settlement services that are tailored to individual and local/ ethno-specific community needs.  Each NSP member has a long history of successful service delivery and extensive community connections that they draw on to inform settlement service delivery.

Eligible clients

SSP services can be provided to permanent residents who have arrived in Australia in the last five years as:

  • humanitarian entrants; and/or
  • family stream migrants with low levels of English proficiency; and/or
  • dependants of skilled migrants in rural and regional areas with low English proficiency.

Services may also be provided to:

  • selected temporary residents (Prospective Marriage and Provisional Partner visa holders and their dependants) in rural and regional areas who have arrived in the last five years and have low English proficiency; and
  • newly arrived communities which require assistance to develop their capacity to organise, plan and advocate for services to meet their own needs and which are still receiving a significant number of new arrivals.

(Source DSS Streamlined Grant Agreement Grant Schedule and/or DSS Families and Communities Programme – Settlement Services Guidelines Overview, May 2014).

DSS Link to DSS Families and Communities Programme – Settlement Services Guidelines Overview, May 2014

Multicultural Health Directory

We have a multicultural health directory for Taree/Forster and Kempsey/Port Macquarie.

Find out more…

Multicultural Messenger

Our latest newsletter – Multicultural Messenger – is now online. Read the latest newsletter…

MCN Multicultural Network

We faciliate the MNC Multicultural Network (MNCMN) which meets in February, May, August and November each year. Find out more…